FLS MOBILE FLOW EDITION

Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our Idea: Our vision is to create a mobile field service solution that harnesses the power of digital transformation to support on-site employees quickly and easily, without adding extra work. The FLS MOBILE App (FLOW EDITION) revolutionizes the entire process, ensuring greater efficiency and allowing your field service team to focus on what truly matters – customer satisfaction.

From sending notifications about the engineer's arrival or delivery at the customer's premises via text message to providing live on-route tracking, we minimize waiting times for your customers. The integration with dynamic route scheduling (FLS Real-Time-Scheduling) enhances agility, enabling seamless incorporation of same-day and ad-hoc requests into the route schedule.

The Next Level: We bring fully digital workflow processes to your fingertips with the FLS MOBILE FLOW EDITION.

Are you currently modeling your processes in the BPMN standard or considering it for the future? Now, you can effortlessly transfer these processes to your field service app. The app offers an intuitive and user-friendly integration tailored to the specific queries and process steps required for each individual service case.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set: Seamlessly map and flexibly compile workflow processes using the BPMN standard. This tool set allows for compact and rapid digitization of processes.

• User and Role Reference: Enjoy clear, simple, and self-explanatory user guidance that supports the skill set of your engineers and drivers, minimizing the potential for errors during execution.

• Data Transmission: Send all necessary deployment data (such as customer master data, object data, and material data) to the engineer’s device, supporting offline, online, and hybrid scenarios.

• GIS Mapping: Utilize mapping services like Google Maps or individual GEO systems for precise location tracking.

• Easy Integration: Seamlessly integrate partners and service providers through link sharing.

• Staff Radar: View the locations of nearby engineers for quick assistance when needed.

• Push Notifications: Receive instant notifications to engineers, especially useful in emergencies.

• Automated Customer Notifications: Inform customers of the estimated time of arrival (ETA) via text message or email, with live on-route tracking available.

• On-Premise Data Recording: Record call and feedback data online or offline at the customer's location.

• Independent Appointment Scheduling: Allow field engineers to schedule appointments independently, which are then integrated into FLS Real-Time-Scheduling.

• Checklist and Report Management: Record checklists, reports, and updated master data directly from the field.

• Comprehensive Information Provision: Provide all relevant details including scope and content of work, deadlines, and customer and machine or system data.

• Real-Time File Exchange: Attach and transfer files in common formats (such as photos, Word, Excel, PDF) directly to your ERP/CRM system.

• Customizable Reports: Design customer and call reports according to your specific needs.

• Audit-Proof Signatures: Securely record signatures from both the customer and engineer after the deployment.

• Mobile Time Recording: Track activities and absences directly from the mobile app.

• Mobile Materials Management: Manage materials including van stocktaking, book and reorder used materials, and transparently record material exchanges between colleagues via FLS MOBILE.

  • Display and manage material groups, locations, storage facilities, and inventory.
  • Handle serialized materials.
  • Book material movements.
  • Initiate purchase or restock requests.

For questions or additional information, please call us at +49 431 239 710 or email us at [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to check it out!